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Instructor: Onyebuchi Christian
The Certificate in Conflict Resolution and Negotiation is designed to equip learners with the knowledge and tools to handle conflicts constructively in professional and personal settings. Participants will explore the causes of conflict, styles of conflict management, and frameworks for resolving disputes in a fair and collaborative manner.
The course also focuses on negotiation techniques, helping learners develop skills in active listening, persuasive communication, problem-solving, and building mutual agreements. Case studies, role-plays, and interactive exercises will give participants the opportunity to practice managing difficult conversations, addressing workplace disagreements, and negotiating effectively under pressure.
By the end of the program, learners will be able to approach conflicts with confidence, negotiate solutions that satisfy all parties, and contribute to healthier relationships and more productive environments.
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